Client Development Manager

Role: Client Development Manager

Salary: £28,000.00-£32,000.00

Location: Leeds (Office Based)

Full Time: 35 hours per week

 

We are looking for a Client Development Manager to join our innovative Client Services Team in Leeds.

Job Description

First Locate are one of the UK’s largest outsource resources for debt resolution and payment processing. We have been a leading Debt Management business for over two decades. Our First Locate Family is made up of approx. 250 people from North and West Yorkshire who provide excellent customer service to all our clients and extended customers.  Our Mission is simple: ‘Helping our clients efficiently manage their customers by providing high quality investigative and debt recovery specialists who deliver innovative and market-leading services’.

Our Core Values are the ‘Guiding light’ that steers all our people’s attitude and behaviour towards others. Ensuring we deliver our mission whilst treating all our people and customers with dignity and respect.

So that’s us, now let’s talk about your role:

A Client Development Manager (CDM) is responsible for ensuring that key metrics such as performance liquidation rates and quality goals are delivered whilst keeping an eye out for increased opportunities to potential income streams from existing clients.

Our CDM is forward-thinking and helps ensure that our clients receive exceptional service and performance whilst our business sales goals are supported. With the ability to liaise directly with our clients as well as managing key stakeholders internally.

This may be through existing portfolios where allocation of work could be increased through delivering expected goals and targets, or alternatively exploratory conversations with our existing clients to help support them in other aspects of their business.

As our Client Development Manager, you will be responsible for the following:

• Monitor and act on client performance failings.
• Periodic attendance with key clients for feedback and to understand any concerns.
• Reporting back insight gained via client feedback.
• Preparation and monitoring of allocation deficits and where gains could be made for each client portfolio.
• Preparation of PowerPoint pitches where necessary
• Helping to support the onboarding of new clients.
• Reporting back on contract performance and general service delivery
• Supporting the Client Services function with ad hoc request as and when required.
• Be an ambassador for Excellence and our Core Values

 

What we need from you?

As a key member of our Client Services Team, you will be able demonstrate the following skills:

• Effective communication skills both verbally and written are a must.
• Ability to interpret data is key, although MI will be provided.
• Analytical thinking to consider methods or strategies that may help support our clients whilst considering commercial goals for the business.
• effective proposal skills
• work on own initiative.
• excellent methodical, tactical, and sales skills
• negotiation skills
• superior interpersonal skills
• high-quality networking skills
• energetic

 

Why choose First Locate?

We are a Real Living Wage employer and a Silver accredited Investor in People. We believe that our people can be the difference. So, at First Locate we have a range of benefits which include:

• A discretionary annual bonus for a job well done.
• A fantastic culture with little perks along the way including flexible working, family leave. Recognition awards, such as ‘Value Victor’ and ‘Go the extra Mile’ and many team based incentives.
• Simply Health Rewards Package – Cash back on Optical, Dental, Physiotherapy, Prescription charges and much more
• My Wellbeing Service which included 24/7 support and advice line. 24/7 GP access. Counselling Service, discounted Gym Membership and much more.
• Trained mental health first aiders on all sites.
• Loyalty reward for Length of service including increased holiday entitlement.

What Happens Next?

We’ll be in touch if you’re application is successful so keep an eye on your emails! We’ll share your CV with the hiring manager to review. If we feel we may be a good match, then we’ll arrange a short call to learn more about you and answer any questions you have.  We will then invite to interview. Our interview process is tailored to each role and can be in person or held remotely. Full details will be confirmed if you’re application is progressed to the next stage.

We are inclusive.

We’re an equal opportunities employer with a diverse, inclusive, merit-based, and equitable workplace. We recognise that diversity drives our creativity, resilience, and success and makes our business stronger. Please do let us know if you need any adjustments during our recruitment process.

Due to the nature of our business, all offers of employment are subject to satisfactory background and vetting checks, including employment references, DBS (basic), credit file search

 

Apply to….

Gabriella Floris

Landline: 01723 861 836

vacancies@1stlocate.com

gabriellafloris@1stlocate.com