From missing payments and confusion over dates of consumption to moving home and beyond. The water industry faces a unique set of challenges when managing customer accounts and First Locate provide innovative change of tenancy solutions to help companies manage these issues.
Customers can find themselves in arrears for numerous reasons, which are not always easy to determine.
That’s where outsourcing with First Locate comes in. We provide debt resolution services for many of the country’s largest water suppliers, helping them to successfully manage all of the supply issues that may arise including live account arrears, occupier accounts management, change of tenancy and gone away customer management, void property assessments or billing and consumption corrections.
Our technology, culture and access to data make First Locate the water industry’s leading provider of outsourced debt solutions.
With intelligent omni-channel technology and unique access to the Electoral role, locating those hard to find customers has never been simpler.
We also have some of the most secure systems and processes in the industry, all of which are ISO9001 and ISO27001 Accredited. Meaning we offer Government level security in everything we do.
With First Locate, you’ll get a dedicated team that are aligned with the needs of your business and brand. Your team will work with you to develop solutions that are sympathetic to your customer’s circumstances. They are there to provide exceptional customer service and support throughout the process.