Bespoke Solutions

From missing payments and confusion over dates of consumption to moving home and beyond. The gas and electric industry faces a unique set of challenges when managing customer accounts and First Locate provide innovative bespoke outsourced solutions to help companies manage these issues.

Customers can find themselves in arrears for numerous reasons, which are not always easy to determine.

That’s where First Locate’s bespoke outsourcing solutions come in. We provide debt resolution services for many of the country’s largest gas and electric suppliers, including British Gas, Npower and Scottish Power. We help these companies successfully manage all of their supply issues including data analytics, occupier accounts management, change of tenancy and gone away customer management, void property assessments or billing and consumption corrections.

Our technology, culture and access to data make First Locate the gas and electric industry’s leading provider of outsourced debt solutions.

With intelligent omni-channel technology and unique access to the Electoral role, locating those hard to find customers has never been simpler.

We also have some of the most secure systems and processes in the industry, all of which are ISO9001 and ISO27001 Accredited. Meaning we offer Government level security in everything we do.

With First Locate, you’ll get a dedicated team that are aligned with the needs of your business and brand. Your team will work with you to develop solutions that are sympathetic to your customer’s circumstances. They are there to provide exceptional customer service and support throughout the process.

“It’s a service we hope you never need, but just in case, we’re there to help should the worst ever happen.”

Karen Ryan, Operations Director


Services offered:

If you have a requirement not listed here, call us on +44 (0)344 543 9002.

  • Trace and collection services
  • Void property assessments
  • Data analytics
  • Problem resolution
  • Customer management
  • Live/current billing and statementing services
  • Occupier accounts management
  • Arrears and defaulted customer solutions
  • Billing correction, consumption correction and error resolution
  • Change of tenancy and gone away customers management
  • Customer contact: inbound and outbound solutions
  • Return mail processing
  • Account payment services

Joined-up Data Solutions

In most cases customer account data will be amended throughout the resolution process; we have many options available to push data back into your systems with accompanying notes.

All data gathered and communications comply with ISO9001 and ISO27001 and are processed and stored with our government standard security level IT systems and procedures.

You might also be interested in…

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We’ve developed a number of useful products and services to help you find the right solution for your company:

Get in touch

To discuss outsourcing your debtor management requirements to First Locate call Dominic Connolly on 0344 543 9002 or email us at