Why are we different?

In any organisation with high volumes of transactions or large customer groups, mistakes or deviations from the norm are to be expected. In large volumes, these can prove to be expensive both in terms of lost revenue and time spent trying to resolve.

First Locate specialises in customer debt resolution services.

We securely manage and process over £9 million worth of outstanding balances every month for our clients as well as sending over 4 million outbound items of post annually for many of the UK’s largest utility companies, retailers, financial institutions and governmental departments.

Whether it is our pro-active services such as corrections and database cleaning or re-active such as agreeing re-payment schedules or locating ‘gone-aways’ we already have all the systems, procedures and trained staff in place to start processing and preventing outstanding accounts.

How we work

Our services are built around our innovative in-house IT platform, Actius. Actius lets us easily interface with client systems and begin providing outsourced billing process almost immediately once setup.

Actius enables us to store customer account and billing information within a platform designed to manage customers efficiently and comprehensively. From Customer account opening through to regular statementing, billing, tariff management, payment processing, dynamic pricing and revenue management. All services operate from one simple central system helping to streamline processes and avoid any confusion or duplication of information.

Our culture sets us apart

Behind every lapsed account is a Human Story.

This level of empathy is engrained into our people from initial Training and Induction, right throughout their employee journey. We’re passionate about creating a positive working environment where everyone feels welcomed and connected. Whether you’re working on a project, supporting your team in achieving its targets or simply enjoying a game of pool in our chill out area, or a coffee break with a colleague, you’ll find a space that fosters creativity, mutual respect, and a genuine sense of belonging.

We are incredibly proud to have achieved the Gold standard
for: We invest in people, building a community of skilled people champions and aligning good leadership with business success has strengthened our culture.

The IIP framework is now an integral part of our identity here at First
Locate, fostering a sense of pride and achievement among our
people.

Data Security is something we take very seriously

All data gathered and communications comply with ISO9001 and ISO27001 and are processed and stored with our government standard security level IT systems and procedures.

To ensure we maintain these extremely high levels of data security all work is conducted within high-security call centre environments. These “locked down” centres are fully access controlled and monitored 24 hours a day. Only authorised access to data is permitted, and all access is logged and reported to clients to ensure integrity and transparency.

Joined-up Data Solutions

In many cases customer account data will be amended throughout the resolution process; we have many options available to push cleaned data back into your systems with accompanying notes.