Collecting payments from customers who are in arrears or who have changed contact details doesn’t have to be time-consuming. With cutting edge tools and comprehensive procedures, we make this process simpler and more efficient for many large organisations.
Organisations like BT, Talk Talk and Tesco Mobile use First Locate because they know that the service we provide is professional, secure and effective.
Our technology, culture and access to consumer data make us one of the leading Contact Centre partners in the UK, especially for sensitive matters like Trace-and-collect, taking secure payments and outsourcing of debt management solutions.
With intelligent omni-channel technology and unique access to the Electoral role, we make the processing of customers in arrears stress-free and financially viable.
Over £350 million of collections are processed each year by First Locate utilising some of the most secure ISO9001 and ISO27001 accredited systems and procedures.
With First Locate, you’ll be assigned a dedicated team that are aligned with the specific requirements of your sector. Your team will work with you to develop solutions that are sympathetic to your customer’s circumstances while providing exceptional customer service and support throughout.