Gas & Electric

From missing payments and confusion over dates of consumption to moving home and beyond. The gas and electric industry faces a unique set of challenges when managing customer accounts and First Locate provide innovative occupier identification and change of tenancy solutions to help companies manage these issues.

Customers can find themselves in arrears for numerous reasons, which are not always easy to determine.

That’s where outsourcing with First Locate comes in. We provide debt resolution services for many of the country’s largest gas and electric suppliers, including British Gas, Npower and Scottish Power. We help these companies successfully manage all of their supply issues including live account arrears, occupier accounts management, change of tenancy and gone away customer management, void property assessments or billing and consumption corrections.

Our technology, culture and access to data make First Locate the gas and electric industry’s leading provider of outsourced debt solutions.

With intelligent omni-channel technology and unique access to the Electoral role, locating those hard to find customers has never been simpler.

We also have some of the most secure systems and processes in the industry, all of which are ISO9001 and ISO27001 Accredited. Meaning we offer Government level security in everything we do.

With First Locate, you’ll get a dedicated team that are aligned with the needs of your business and brand. Your team will work with you to develop solutions that are sympathetic to your customer’s circumstances. They are there to provide exceptional customer service and support throughout the process.

“We have taken a great deal of time and effort to perfect our IT infrastructure and processes. I genuinely believe we offer one of the most sophisticated outsourcing operations in the UK today.”

Andrew Barclay, CEO


What we do

We help companies work together with their customers to provide amicable solutions to debt. Delivering intelligent outsourced services that let you manage the process more efficiently. Giving you quick and easy access to:

  • Trace and collection services
  • Live account arrears
  • Void property assessments
  • Problem resolution
  • Customer management
  • Live/current billing and statementing services
  • Occupier accounts management
  • Arrears and defaulted customer solutions
  • Billing correction, consumption correction and error resolution
  • Change of tenancy and gone away customers management
  • Customer contact: inbound and outbound solutions
  • Return mail processing
  • Account payment services

What we DON’T do.

We don’t harass, threaten or create undue stress for your customers. We believe in amicable solutions that work for all involved.

We don’t judge, and we believe there is always a solution no matter the issue, our focus is on working with everyone involved to find the best outcome for all parties efficiently.

To discuss outsourcing your debtor management requirements to First Locate call Dominic Connolly on 0344 543 9002 or email us at

You might also be interested in…

Find out how our debtor solutions work for companies in other sectors:

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We’ve developed a number of useful products and services to help you find the right solution for your company:

Get in touch

To discuss outsourcing your debtor management requirements to First Locate call Dominic Connolly on 0344 543 9002 or email us at