Trace & collect services

Ethics, compliance and consideration - finding customers who have moved.

Trace & Collect - a growing problem where customers move house leaving unpaid accounts and do not inform you of their new address. First Locate process significant volumes of trace & collect accounts each year across a variety of industries. Our ability to effectively manage large volumes yet achieve high levels of resolution and recovery has enabled First Locate to consistently out perform competitor alternatives. First Locate have become one of the most successful companies offering 'trace & collect' revenue recovery services. We now have a portfolio of major Trace & Collect clients including some of the larger Gas, Electricity and Water Utilities. Investment in new technology and people development has enabled our continued expansion in this 'niche' sector. First Locate hold ISO9001 & ISO27001 Accreditation; an achievement that many other companies offering trace & collect services simply can't match. All cases placed with us for Trace & Collect undergo a comprehensive trace process including the use of our Express Address product followed by full trace activity culminating in collections proceedings when we conclusively establish the new address.

Utility trace & collect services by FirstLocate.

First Locate have become one of the most successful companies offering 'trace & collect' revenue recovery services. We now have a portfolio of major Trace & Collect clients including some of the larger Gas, Electricity and Water Utilities.

Our solutions are highly effective yet still meet or exceed the strict standards of data protection and other legislative requirements.

Tracing experience .

FirstLocate possess an ability to locate former or missing customers whilst maintaining an ethical and transparent approach. Few if any can match the scale of Firstlocate operations, all backed by transparent compliance, internal audit and comprehensive audit trails.

Technology, security, innovation.

Investment in new technology and people development has enabled our continued expansion in this 'niche' sector.
First Locate hold ISO9001 & ISO27001 Accreditation; an achievement that many other companies offering trace & collect services simply can't match..

Individual attention meeting your exact requirements.

All cases placed with us for Trace & Collect undergo a comprehensive trace process including the use of our Express Address product followed by full trace activity culminating in collections proceedings when we conclusively establish the new address.

The large investment we make in each case ensures that we are:
a) able to find more abscondees/movers than our competitors &
b) convert larger numbers in to paying customers again.
Our comprehensive understanding of Gas, Electricity, Water and credit/finance ensures we are able to effectively negotiate and resolve difficult cases. In fact, we have gained particularly good experience in the Utility sector concerning consumption/responsibility issues whether gas, electricity or water related.

Some of the benefits of using First Locate trace & collect revenue recovery services:

Some of the benefits of using First Locate trace & collect revenue recovery services:
We offer our clients dedicated banking facilities with BACS settlements at pre-agreed intervals.
Expertise in the trace industry second to none by one of the UK's largest trace agents
Sophisticated trace and collection computing systems providing comprehensive audit trails
Open door policy
Express address forwarding address system
Tele numbering and auto address cleansing repair/maintenance systems
Return mail facility
Sophisticated telephony with call monitoring and analysis facilities
Specialist experience in the Utility, telecoms & personal finance sector
Sophisticated reporting including interim reports on cases prior to collection activity

Further information.

Contact us with your specific requirements - here