About firstlocate
Formed in 1999,
Firstlocate provide innovative
outsourcing services to clients in the Utility, Telecoms
& Insurance sectors. Our services are built around our
innovative IT platform - Actius. This enables us
to reside customer account and billing information
within a platform designed to manage customers in an
efficient & comprehensive manner. From Customer account
opening through to regular statementing, billing, tariff
management, payment processing, dynamic pricing and
revenue management. Our systems, people and processes
provide a unique way of migrating existing or new client
customer portfolio to an environment where change can be
quickly implemented and managed. Firstlocate systems are
able to house industry specific account management
criteria - whether this be new insurance products,
gas, electric or telecomms tariffs. This enables our
clients to move into new markets far sooner than their
existing systems might permit. Of course, from your
customer's perspective, they are dealing with our client
as most activities are conducted within the client
branding. Operating 3 call centres and the latest
telephony technology enables us to acquire all apsects
of a customer contact operation. Other support services
such as print and fulfiment places us in a position to
operate as a standalone extention of a client's existing
or new customer management operations. Firstlocate undertake
many complex tasks for our clients all of which require
detailed product and service knowledge regarding all of
our clients, their products and tariffs. With excellent
capacity and the ability to provide operational
solutions that can meet our clients short or long term
needs, or indeed unexpected immediate needs, Whatever
your customer contact requirements, we will be able to
offer a solution that meets or exceeds all of your
expectations.
We maintain inhouse developed billing & customer processing systems specifically designed to house and administer the following customer sectors and products:
Gas -
Electricity
Water
General Insurance products
Mobile telephony
In each area, we are able to accept new customer business, process the transaction and reside the information within our inhouse developed actius system. Ongoing customer management including statementing, billing, fulfilment, maintenance, renewals & marketing are all accomodated within actius specifically across the Utilty, Mobile telephony and Insurance sectors. Actius & our processing abilities are also suitable for other high volume multi transaction disciplines.
