Customer Service Specialist (Part-Time) (Scarborough)

Here at First Locate a Customer Service Specialist plays the most important and critical role.  To be a great Customer Advisor there are certain key factors that are essential.

The role will primarily be to provide a first point of contact for all calls coming into the contact centre across our client portfolio, you would be expected to deliver the highest possible standard of customer service while demonstrating a calm, polite and confident telephone manner and adhering to all company procedures. You will be trained to be multi-skilled across the different disciplines involved in dealing with each of the individual company’s customers, you will be responsible for dealing with all inbound calls in accordance with their individual requirements and making our bound calls.

Communication is essential, but doing it right means creating a rapport with your customers. Customers want to be treated with respect, and that means your customer service advisor must focus on putting people first. Be comfortable on the phone, ensuring they sound natural speaking to your customer and focusing entirely on them. An ideal customer service advisor will get to know customers on a personal level, including being on a first name basis and being aware of certain aspects of their life that could affect their relationship with your business.

Customer service is about listening. Your business is there to serve your customers and their needs. Your advisor should be an excellent listener. It means devoting their undivided attention to the customer, listening carefully to their needs and responding effectively to what they need.

Teamwork in customer service is one of the most important aspects of the job. Your advisor will be on the phone to customers for much of their time, but they will be a part of a team, and they need to be able to work effectively in that team.

We have some amazing benefits and perks to offer you, we are a flexible employer, we care about the things you care about outside of work, we are offering 20-hour contracts to fit in with these needs. Homelife, work life balance is key! The hours will be between 10am-2pm and during school holidays will change to be 4pm-8pm.

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