BPO Customer Service Specialist

First Locate UK Ltd

First question: Are you looking for a job you love to talk about?

Don’t worry, this is not a job interview, that part comes later!

First Locate was created 20 years ago and we now have offices in the centre of Leeds and at the Seaside in Scarborough We work on behalf of customers like British Gas, BT, Yorkshire Water, Scottish Power and Spark Energy to name a few.

There is no secret to the amazing service we provide to our customers, this comes from our people. Our people are passionate, hardworking and always ready to go the extra mile for our customers. First Locate are now looking for our future Customer Care superstars and if you are reading this, this may just be you!

You do not need any contact center experience to work for us, we will provide a full training induction program for you, this will give you all the tools you need to start your exciting journey with us and to start providing our customers with our first-class service.

We are looking for amazing communicators who listen and empathize with our customers, our customers can be experiencing difficult times, imagine the feeling you would get knowing you have helped them? Teamwork makes the dream work, yes this may be a cliche, but teamwork is important, and we want all our people to work together to achieve our goals. We are not looking for computer programmers, but it would be awesome if you have some basic IT skills.

We love our people to develop their career with us, we offer a very rewarding career development program based on contribution and performance, the expert in everything was once the beginner!

We offer a Bonus Scheme for all our people, this is dependent on business performance and individual contribution, if you can dream it, you can do it.

With a vibrant culture, we celebrate diversity, because different people, with different perspectives make First Locate a better business. Our customers are incredibly diverse, so are we. We want you to be yourself, whoever you are, wherever you’re from.

The Hours

A full-time role is 40 hours with two late shifts required a week and a Saturday shift which is on a team rota.

What are the Perks and Rewards for working with 1st Locate?

  • Bonus Scheme
  • 21 Days annual leave rising after 3 years + 8 Bank Holidays
  • Simply Health Rewards Package. Cash back on Optical, Dental, Physiotherapy, Prescription charges and much more. This also includes My Wellbeing Service where you can speak to a GP, Counselling Service, discounted Gym Membership and much more.
  • Pension Scheme
  • Monthly Team Incentives
  • Extra Mile Awards
  • Employee of the Month Awards
  • Employee discounts in the many shops within the Merrion Center


We are a contact centre located on the outskirts of Scarborough’s Industrial Estate. A stone through from the Eastfield Proudfoot Supermarket.

Given the current circumstance, we are happy to arrange interviews via video chat if you are unable to make it into the office.

Job Types,: Full-time, Permanent

Salary: £18137.60 /year

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