Utility services - payment collection, account management & occupier investigation
Firstlocate provide client branded
and non branded contact solutions for a variety of
large organisations across the Utility and Service sectors. Sophisticated
systems and integrated telephony across 4 operational
sites enables Firstlocate to offer efficient and
measureable call centre services. Firstlocate undertake
many complex tasks for our clients all of which require
detailed product and service knowledge regarding all of
our clients, their products and tariffs. With excellent
capacity and the ability to provide operational
solutions that can meet our clients short or long term
needs, or indeed unexpected immediate needs, Whatever
your customer contact requirements, we will be able to
offer a solution that meets or exceeds all of your
We maintain inhouse developed
billing & customer processing systems specifically
designed to house and administer the following customer
sectors and products:
In each area, we are able to
accept new customer business, process the transaction
and reside the information within our inhouse developed
actius system. Ongoing customer management including
statementing, billing, fulfilment, maintenance, renewals
& marketing are all accomodated within actius
specifically across the Utilty, Mobile telephony and
Insurance sectors. Actius & our processing abilities are
also suitable for other high volume multi transaction
Our experience in the Utility sector has developed around solving many of the problems associated with metered supplies of gas
, water & electricity - this involves the identification and resolution of periods of supply
and responsibility for consumption; finding customers who may have moved and identifying misdirected payments.
We currently service most of the larger
Utility companies in the UK. Our Customer Advisors are skilled in all types of
Gas, Electricity and Water payment tariffs, metering options & measured/unmeasured
We invest much time in staff training and development for this
sector and the regulatory issues and restrictions in force.
We win and retain our tenders within the Utility sector due to our excellent levels of
performance, customer care & empathy together with a culture of values underpinned by our Customer Charter.
We have the resources and controls in place to ensure we offer sensitive and
considerate resolution of complex Utility billing problems
and outstanding accounts - resolving responsibility for consumption,
tariff issues, meter location and unidentified consumption issues across
commercial and consumer utility accounts.
- We specialise in the
Utility & service sector
and have done so for over 10 years.
- we provide our services
to almost all of the UK's leading Utility
companies and many large service providers
across the Telecomms & Insurance Industries.
- Our core back office
systems have been developed in-house
specifically for our chosen industries.
Many of our staff have been
with us for a considerable time. We pride
ourselves on their continued skills development
and career progression
from our core back office
systems to our printing, despatch and return
mail services, these are all undertaken inhouse
First Locate have become one of the most successful companies offering 'trace & collect' revenue recovery services. We now have a portfolio of major Trace & Collect clients including some of the larger Gas, Electricity and Water Utilities.
Our solutions are highly effective yet still meet or exceed the strict standards of data protection and other legislative requirements.
FirstLocate is able to recognise and resolve all of the issues customer's are likely to encounter with their Gas, Electric or Water account irrespective of which Company supplies the customer. Few if any Outsourcers can match the specialism, expertise and experience of Firstlocate Utility sector call centre operations, all backed by client dedicated resource, transparent compliance, internal audit and comprehensive audit trails.
Investment in new technology and people development has enabled our continued success in this sector.
First Locate hold ISO9001 & ISO27001 Accreditation and have developed core back office systems specifically aligned to the needs of the Utility sector.
We provide a range of
billing & revenue management services to
most of the major Gas & Electric suppliers
in the UK across commercial & consumer
Our expertise in this
sector enables effective revenue management
& collections services across a number of
major Water clients.
Our 'Service Sector'
solutions encompass a range of clients
including fixed line telephony, mobile
telephony, broadband supplies, local
authority & the insurance industry.
Contact us with your specific requirements - here