UTILITY REVENUE MANAGEMENT. Our experience in the Utility sector has developed around managing the billing & collection of live customer accounts supported by tracing and collecting debts of former customers. We are also experts at the the identification and resolution of periods of supply and responsibility for consumption. We currently service six of the largest Utility companies in the UK. Our customer service agents and revenue negotiators are skilled in all types of Gas, Electricity and Water payment tariffs, metering options & measured/unmeasured consumption issues. We invest much time in staff training for this sector and the regulatory issues and restrictions in force. Our success in this sector has resulted in an increasing reliance by our existing Utility clients who now utilise our services across all aspects of the customer management cycle.

In addition to undertaking the collection of live accounts and recovery of defaulted Utility accounts we provide billing support and customer service operations to the Utility sector. All UK based, our Contact Centres utilise the latest in telephony with sophisticated call routing and decision based processing to ensure we answer and effectively process all calls. Many of our clients are asking us to provide operations that resolve billing queries identified as a result of a customer changing gas or electricity suppliers. 

All of our activities are undertaken in full compliance with the relevant legislation and we are full members of the Credit Services Association. Additionally, we hold a comprehensive Data Protection Registration and are Licensed under the Consumer Credit Act 1974.
1st Locate UK Limited, 3 Leodis Court, Leeds LS11 5JJ

Tel +44 (0) 113 297 7508

1stlocate contact centres - UK call centre solutions v Offshore Solutions?
Can we compete on price? - Yes - our pricing structure enables you to justify retaining operations within the UK. We have removed the primary reason for you to take your contact centres offshore.

Can you compete on capability, efficiency and productivity - Yes - but our view is that we exceed this by some margin.

What does the UK consumer prefer? Our research demonstrates that UK consumers prefer (by a considerable margin) to deal with UK based call centre staff.

Why continue to create customer disharmony by managing your consumer relationships offshore? We can compete with and better many of the primary reasons for taking your operations Offshore.

Add value to your customer relationships,  add value to your bottom line and support the UK labour market; let 1stlocate Voicentre provide you with the solutions, pricing benefits and expertise that has led to many organisations moving operations overseas.

Voicentre is a subsidiary of 1st Locate and already successfully manages contact centre operations within the UK on behalf of major Utilities, Local Government and Retailers.