Bespoke contact centre resource for Telecommunication Suppliers

Long standing relationships with our clients in specific industry sectors such as Fixed and mobile telephony has enabled us to develop dedicated teams of highly trained staff, servicing individual client activities. Our ability is built on a sound foundation of specific Telco sector experience; we have developed uniquely skilled teams to service the specific requirements of our Telco clients and their customers and where appropriate offer resourcing teams solely dedicated to individual clients. Our processes have been built on a core ability to process high volumes of low value transactions yet maintaining a real focus on customer care at all times. Our business model results in low margin rewards and as such instils the right behaviours and approach by our staff. Commissioned/incentivised staff have no place in our business. This has enabled our staff to focus and develop an effective and pleasant customer centric environment built upon our Client and Customer Charters.

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We work with many of the larger Fixed line and Mobile telephony suppliers in the UK. We are experienced in dealing with all areas of Telco account management and have developed our customer interaction skills to the point where we can manage the customer using your brand identity or our own. We have carefully developed processes to successfully manage all of the supply issues that may arise including change of tenancy, void properties, goneaways, erroneous billing, etc, etc.
We are also ideally positioned to provide short or long term support services to our Telco clients all aligned to your objectives with a specific focus on enhancing the customer experience.

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FirstLocate - supporting Mobile and fixed line telephony providers with outsourcing at it's best