High calibre call centre resource

Long standing relationships with our clients in specific industry sectors has enabled us to develop dedicated teams of highly trained staff, servicing individual client activities. Our ability is built on a sound foundation of specific sector experience; whether that be Utilities covering gas, water or electricity, telecoms covering fixed line, broadband/fibre or mobile, we have developed uniquely skilled teams to service these sectors and where appropriate resourcing solely dedicated to individual clients. Our processes have been built on a core ability to process high volumes of low value transactions yet maintaining a real focus on customer care at all times. Our business model results in low margin rewards and as such instils the right behaviours and approach by our staff. Commissioned/incentivised staff have no place in our business. This has enabled our staff to focus and develop an effective and pleasant customer centric environment built upon our Client and Customer Charters.

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We've developed and refined our technology inhouse for the past 15 years - this provides an agility and flexibility that is not commonplace in the outsourcing industry. We can design and implement bespoke customer management processes aligned specifically to client requirements. We understand Utilities, Telecom and other low value high volume customer environments to such a level of detail that you can be guaranteed using our call centre teams will prove a real asset to your customer experience and branding.

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FirstLocate - outsourcing at it's best