Payment processing services
Firstlocate undertake payment
processing and the collection of live due balances,
arrears and defaulted accounts in both client branded
scenarios and our own in-house branded Customer Service
teams or Recoveries function. Cost effective and
performance targetted, many of the leading UK utility
companesi now use Firstlocate for some or all of these
disciplines. Whether you have a short term requirement
for additional support to your existing operations or a
need to outsource parts of your customer collections
process, Firstlocate will offer a competitive solution
backed up by class leading performance and customer
For further information on our services, please telephone 0344 5439002 or
- We specialise in the
Utility & service sector
and have done so for over 10 years.
- we provide our services
to almost all of the UK's leading Utility
companies and many large service providers
across the Telecomms & Insurance Industries.
- Our core back office
systems have been developed in-house
specifically for our chosen industries.
Many of our staff have been
with us for a considerable time. We pride
ourselves on their continued skills development
and career progression
from our core back office
systems to our printing, despatch and return
mail services, these are all undertaken inhouse
First Locate have become one of the most successful companies offering 'trace & collect' revenue recovery services. We now have a portfolio of major Trace & Collect clients including some of the larger Gas, Electricity and Water Utilities.
Our solutions are highly effective yet still meet or exceed the strict standards of data protection and other legislative requirements.
FirstLocate is able to recognise and resolve all of the issues customer's are likely to encounter with their Gas, Electric or Water account irrespective of which Company supplies the customer. Few if any Outsourcers can match the specialism, expertise and experience of Firstlocate Utility sector call centre operations, all backed by client dedicated resource, transparent compliance, internal audit and comprehensive audit trails.
Investment in new technology and people development has enabled our continued success in this sector.
First Locate hold ISO9001 & ISO27001 Accreditation and have developed core back office systems specifically aligned to the needs of the Utility sector.
We provide a range of
billing & revenue management services to
most of the major Gas & Electric suppliers
in the UK across commercial & consumer
Our expertise in this
sector enables effective revenue management
& collections services across a number of
major Water clients.
Our 'Service Sector'
solutions encompass a range of clients
including fixed line telephony, mobile
telephony, broadband supplies, local
authority & the insurance industry.
Contact us with your specific requirements - here