Payment processing services

FIRST LOCATE ® contact centre solutions for high volume payment processing

Firstlocate undertake payment processing and the collection of live due balances, arrears and defaulted accounts in both client branded scenarios and our own in-house branded Customer Service teams or Recoveries function. Cost effective and performance targetted, many of the leading UK utility companesi now use Firstlocate for some or all of these disciplines. Whether you have a short term requirement for additional support to your existing operations or a need to outsource parts of your customer collections process, Firstlocate will offer a competitive solution backed up by class leading performance and customer satisfaction.

For further information on our services, please telephone 0344 5439002 or CONTACT US

Company services

Expertise

  • We specialise in the Utility & service sector and have done so for over 10 years.
  • we provide our services to almost all of the UK's leading Utility companies and many large service providers across the Telecomms & Insurance Industries.
  • Our core back office systems have been developed in-house specifically for our chosen industries.
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Services Overview

Our people

Many of our staff have been with us for a considerable time. We pride ourselves on their continued skills development and career progression.
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All services fulfilled in-house

from our core back office systems to our printing, despatch and return mail services, these are all undertaken inhouse.
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Utility trace & collect services by FirstLocate.

First Locate have become one of the most successful companies offering 'trace & collect' revenue recovery services. We now have a portfolio of major Trace & Collect clients including some of the larger Gas, Electricity and Water Utilities.

Our solutions are highly effective yet still meet or exceed the strict standards of data protection and other legislative requirements.

Customer management experience - Utility sector problem resolution .

FirstLocate is able to recognise and resolve all of the issues customer's are likely to encounter with their Gas, Electric or Water account irrespective of which Company supplies the customer. Few if any Outsourcers can match the specialism, expertise and experience of Firstlocate Utility sector call centre operations, all backed by client dedicated resource, transparent compliance, internal audit and comprehensive audit trails.

Technology, security, innovation.

Investment in new technology and people development has enabled our continued success in this sector. First Locate hold ISO9001 & ISO27001 Accreditation and have developed core back office systems specifically aligned to the needs of the Utility sector.


Gas & electric

We provide a range of billing & revenue management services to most of the major Gas & Electric suppliers in the UK across commercial & consumer tariffs.


Water

Our expertise in this sector enables effective revenue management & collections services across a number of major Water clients.


Service sector

Our 'Service Sector' solutions encompass a range of clients including fixed line telephony, mobile telephony, broadband supplies, local authority & the insurance industry.

Further information.

Contact us with your specific requirements - here