FirstLocate ®  provides a comprehensive range of services through a number of trading styles and subsidiaries. Operating from 3 sites in Yorkshire, our core business revolves around services that are outsourced to us ( billing management or customer services) - primarily because we are able to improve efficiencies, productivity and performance, yet introduce major cost saving benefits in the process.  We also operate a number of Consumer orientated websites that enable individual customers to benefit from some of the services we can offer..
 

FirstLocate ® outsourced solutions   A number of well known companies have already outsourced a range of services to 1st Locate including customer services contracts, help desk functions and revenue management such as credit control, billing production and revenue recovery. Our clients already include a number of major Utilities and service suppliers . First Locate provides inbound and outbound telephony support across a number of areas including billing resolution, meter and consumption queries and general customer service support. Our pricing, technology and efficiency ensures we are a viable alternative to the recent outsourcing of similar services to countries such as India.  Our ability to move quickly ensures that we are able to undertake even the shortest term assignments with minimal lead times. Our cost base enables pricing that competes with offshore Outsourced organisations yet retains UK based employment and associated benefits of a 'local' operation. First Locate has the capability to provide short or long term support for outsourcing projects whether this involves utilising 1 or 100 staff. You may have a short term or one off need for inbound response handling from a one off or regular direct marketing campaign. Alternatively, you may have a need for billing, statementing and customer services operations. Whichever of these are required, you can be sure of a professional, effective and speedy delivery of your project requirements. Telephone Corporate sales on 0113 297 7508 for further details. Much more than just another Call Centre - we can add significant additional capability to your current customer management operations. Offshore pricing but UK based - we compete on price with the Offshore Call Centre providers but maintain higher standards of performance and customer satisfaction. We create and maintain new UK based service positions - making a positive stand against the 80,000 UK service positions that have already been lost overseas. Track record of adding significant value within your customers relationship - using the right mix of technology and people skills. Visit our dedicated call centre site at Voicentre.co.uk   How do we achieve this? Intelligent call routing that enables the right strategy to be employed for every call, customer and eventuality. UK based staff trained to the highest standards. Telephony and computing infrastructure that provides the highest efficiencies together with the ability to convincingly outperform traditional solutions and practises. Unrivalled speed to market - irrespective of your requirements, we genuinely can offer a solution that enables the delivery of your operational requirements without delay - literally! -  We have taken over whole customer service operations within 48 hours INBOUND CALL CENTRE SERVICES

VACANCIES - join us at 1st Locate

1st Locate UK Limited, 3 Leodis Court, Leeds LS11 5JJ

Tel +44 (0) 113 297 7508

1stlocate contact centres - UK call centre solutions v Offshore Solutions?
Can we compete on price? - Yes - our pricing structure enables you to justify retaining operations within the UK. We have removed the primary reason for you to take your contact centres offshore.

Can you compete on capability, efficiency and productivity - Yes - but our view is that we exceed this by some margin.

What does the UK consumer prefer? Our research demonstrates that UK consumers prefer (by a considerable margin) to deal with UK based call centre staff.

Why continue to create customer disharmony by managing your consumer relationships offshore? We can compete with and better many of the primary reasons for taking your operations Offshore.

Add value to your customer relationships,  add value to your bottom line and support the UK labour market; let 1stlocate Voicentre provide you with the solutions, pricing benefits and expertise that has led to many organisations moving operations overseas.

Voicentre is a subsidiary of 1st Locate and already successfully manages contact centre operations within the UK on behalf of major Utilities, Local Government and Retailers.