Call Centre & support functions: Job Vacancies in Leeds, West Yorkshire

Career opportunities:- vacancies:- Mar-2018

Why not join one of Yorkshire's fastest growing companies. Blue chip Utility & Telecoms clients outsource some of their customer service and payment collection processes to us.

Our staff have become experts managing client customer's accounts and advising them on key aspects of their gas, water, electricity or telephone account.

We operate a low stress environment and focus our staff on quality and efficient processes rather revenue driven incentives. We invest in our staff making sure everyone has the right skills and opportunity to progress their career. We're not a sales based environment either - most of our calls are inbound and made for specific reasons by customers wishing to understand parts of the account bill or tariff.

Have you got what it takes to fulfil a role in this diverse and interesting company?

We offer an exciting career across a variety of roles. We also operate an equal opportunities policy and many of our roles are suitable for persons wishing to retrain for an alternative career.

If you possess good communication skills with a helpful manner, we can teach you the other skills required for a modern office employment environment. We will provide you with the opportunity to gain full PC literacy including spreadsheets, email, internet, IP telephony, word processing and other packages enabling you to either learn new skills or upgrade your existing to a modern work environment.

At present, roles are available within our new Scarborough operations centre. We have, a number of new positions in Scarborough, North Yorkshire- These include Customer Service Advisors , Team Leaders, IT technical support and other positions becoming available soon. We are recruiting at a number of levels up to Team Leader and Junior Management. As with our general recruitment policy, we positively encourage all applicants and offer comprehensive retraining for those moving from other professions.

We offer highly flexible working hours and recognise the importance of work life balance. We also positively welcome applications from all ages, so whether you are a school leaver embarking on your first career position or a mature person seeking a career change or retraining post an event such as redundancy or early retirement, we'd like to hear from you.

Customer Service Advisors and Account Collectors / Negotiators - Utility sector - Leeds Our Customer Service and Account resolution teams are currently undergoing expansion and we have opportunities for new team members in this exciting area. The roles are varied and challenging and will suit confident persons. You should enjoy problem solving and be able to discuss overdue and defaulted customer Utility accounts with a professional and customer focused approach. The ability to negotiate or mediate professionally but remain friendly and confident are just some of the qualities we are looking for. This is a quality focussed driven environment and you should enjoy problem solving and a positive work ethic. Full relevant training will be provided although some experience in a target driven environment (this could be sales, customer service or revenue management) may help to establish yourself quicker in this successful team. Salaries are dependant on experience but are competitive with the opportunity to earn more from performance related pay.

We are also looking for the following:-

IMMEDIATE START - Trace Investigators - 10 new roles to fill in this exciting and interesting Leeds City Centre based team

Trainee Internal Auditor - education package provided

PHP programmer(s)

Newly qualifed Solicitor- opportunity to develop and build our inhouse legal team from the ground up

Tender Team Copywriter - write and prepare winning bids within the Tender Team.

Customer care advisors - Scarborough, Woking or Leeds

Network Systems Administrator- opportunity to help manage a complex Enterprise server & PC network across sites - based Scarborough or Leeds

Senior Operations Manager - experience of managing large scale Call Centre operations? Talented, creative, problem solver, people centric - we'd like to hear from you

Some positions can be based at any of our office locations



Continued success and further commitment to the local economy has led to the opening of new Call Centre premises in Scarborough creating an additional 180 jobs in a purpose built 18,000 sq ft facility. We're keen to hear from enthusiastic individuals keen to develop their careers