LOCAL AUTHORITY services. Our experience providing a tailored range of services to this sector has enabled the development of key products utilised by Local Government and the Public Sector.

Specific areas where we provide support include:

Parking fines - revenue collection, tracing defendants, providing online and telephone based payment methods.

Service charges - ranging from commercial through to exceptional items - revenue recovery and tracing.

Libraries - tracing overdue items, recovery of fines.

Council tax - recovery, payment arrangements and tracing. Range of tailored payment methods - branded online, remote attendant telephone and staffed.

Auto attendant telephony based bill payments system - secure, low cost and reliable solutions.

Telephone based information lines with adaptive messaging - a low cost way of communicating with local residents without continual updates and reprogramming.

All of our people search and tracing activities are undertaken in full compliance with the relevant legislation and we are full members of the Credit Services Association. Additionally, we hold a comprehensive Data Protection Registration and are Licensed under the Consumer Credit Act by the Office of Fair Trading
1st Locate UK Limited, 3 Leodis Court, Leeds LS11 5JJ

Tel +44 (0) 113 297 7508

1stlocate contact centres - UK call centre solutions v Offshore Solutions?
Can we compete on price? - Yes - our pricing structure enables you to justify retaining operations within the UK. We have removed the primary reason for you to take your contact centres offshore.

Can you compete on capability, efficiency and productivity - Yes - but our view is that we exceed this by some margin.

What does the UK consumer prefer? Our research demonstrates that UK consumers prefer (by a considerable margin) to deal with UK based call centre staff.

Why continue to create customer disharmony by managing your consumer relationships offshore? We can compete with and better many of the primary reasons for taking your operations Offshore.

Add value to your customer relationships,  add value to your bottom line and support the UK labour market; let 1stlocate Voicentre provide you with the solutions, pricing benefits and expertise that has led to many organisations moving operations overseas.

Voicentre is a subsidiary of 1st Locate and already successfully manages contact centre operations within the UK on behalf of major Utilities, Local Government and Retailers.