Customer management solutions

Firstlocate provide client branded and non branded customer care, payment & management solutions for a variety of large scale clients with particular specialism in high volume complex product environments . Sophisticated systems and integrated telephony across 4 contact centres based in the UK enables Firstlocate to offer efficient and measureable call centre & customer care services. Firstlocate undertake many complex tasks for our clients all of which require detailed product and service knowledge, a high degree of customer care & empathy plus expertise in our client's products and tariffs. With excellent capacity and the ability to provide operational solutions that can meet our clients short or long term needs, or indeed unexpected immediate needs. Whatever your customer contact requirements, we will be able to offer a solution that meets or exceeds all of your expectations.

Quite simply, we can take over any part of your customer service, collections or billing process and offer improved efficiencies and major cost reductions whilst exceeding your service requirements. At all times, your outsourcing requirements are serviced within the UK and undertaken in a highly secure environment.

We maintain inhouse developed billing & customer processing systems specifically designed to house and administer large volumes of customer accounts and products:

In each area, we are able to accept new customer business, process the transaction and reside the information within our inhouse developed systems. Ongoing customer management including statementing, collections, payments, billing, fulfilment, maintenance, renewals & marketing are all accommodated inhouse. Our services are offered across a variety of different sectors that involve managing large numbers of customer accounts on behalf of clients who maintain significant volumes of customer accounts. We are able to offer fixed seat, fixed task, cost plus or contingent billing tariffs to our corporate clients

Core services

  1. Revenue Management services
    - collection & generation of current live billings, arrears & defaulted accounts.
  2. Complex customer service
    - billing correction, re-billing, tariff amendment, meter reading, consumption calculation, change of tenancy, occupier identification.
  3. Billing & collections software back office systems.
Vacancies  - join a winning team at First Locate
Consumer services site  -
tracing solutions for consumers
Tracegenie  - self service people search data solutions
LocateGB  - search the edited Electoral roll - 10 years of data

LCS  - customer account management & payment portal



Credit Today Awards 2015 - 1st Locate (UK) WINNER "Best Use of Technology - Collections"

1st Locate inhouse developed systems win best technology award 2015


Apprenticeship Awards 2015

First Locate nominated for the Leeds Apprenticeship Awards 2015


ISO9001 & ISO27001 Accreditation

First Locate’s Quality and Information Security Management Systems have successfully been certified by British Standards Institute for the provision of debt collection and trace services.


Record results spark major recruitment drive

First Locate launches the first phase of an aggressive recruitment drive following a record breaking year and significant new business wins..


EDF Energy Tender Success

First Locate are proud to have been selected by EDF Energy to continue outsourced trace & collect services.


Food Parcels

First Locate deliver food parcels for homeless shelters over Christmas 2013.


Apprenticeship Programme

13 First Locate partner up with Leeds City College/CSA/National Skills Academy to pilot an apprenticeship programme for young people. A view for the first wave of recruits is expected Q1 2014.


New Site Opens

Further expansion has resulted in a new 6,000 sq ft site being opened in Woking, Surrey to allow for an additional 100 seats..

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Who we are

Formed in 1999, we now employ over 170 people working from 4 Call Centres across the UK.

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