Core services

  1. Revenue Management services
    - collection & generation of current live billings, arrears & defaulted accounts.
  2. Complex customer service
    - billing correction, re-billing, tariff amendment, meter reading, consumption calculation, change of tenancy, occupier identification.
  3. Billing & collections software back office systems.
Vacancies  - join a winning team at First Locate
Consumer services site  -
tracing solutions for consumers
Tracegenie  - self service people search data solutions
LocateGB  - search the edited Electoral roll - 10 years of data



Apprenticeship Awards 2015

First Locate nominated for the Leeds Apprenticeship Awards 2015


ISO9001 & ISO27001 Accreditation

First Locate’s Quality and Information Security Management Systems have successfully been certified by British Standards Institute for the provision of debt collection and trace services.


Record results spark major recruitment drive

First Locate launches the first phase of an aggressive recruitment drive following a record breaking year and significant new business wins..


EDF Energy Tender Success

First Locate are proud to have been selected by EDF Energy to continue outsourced trace & collect services.


Food Parcels

First Locate deliver food parcels for homeless shelters over Christmas 2013.


Apprenticeship Programme

13 First Locate partner up with Leeds City College/CSA/National Skills Academy to pilot an apprenticeship programme for young people. A view for the first wave of recruits is expected Q1 2014.


New Site Opens

Further expansion has resulted in a new 6,000 sq ft site being opened in Woking, Surrey to allow for an additional 100 seats..

More news

Who we are

Formed in 1999, we now employ over 170 people working from 4 Call Centres across the UK.

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Join the team - recruiting now