Specialism in the Utility & Service sectors

Ethics, compliance and consideration - treating your customers with respect.

We provide a range of billing & revenue management services to many of the major Gas & Electric suppliers in the UK across commercial & consumer tariffs. First Locate have become one of the most successful companies offering dedicated client specific outsourced resource administering customer accounts for the Utility sector supplying gas, electricity or water to consumers or commercial customers. We have a portfolio of clients consisting of many of the larger Gas, Electricity and Water Utilities. We have also provided key step up assistance and support to several Utility start ups in the past 5 years

Utility trace & collect services by FirstLocate.

First Locate have become one of the most successful companies offering 'trace & collect' revenue recovery services. We now have a portfolio of major Trace & Collect clients including some of the larger Gas, Electricity and Water Utilities.

Our solutions are highly effective yet still meet or exceed the strict standards of data protection and other legislative requirements.

Customer management experience - Utility sector problem resolution .

FirstLocate is able to recognise and resolve all of the issues customer's are likely to encounter with their Gas, Electric or Water account irrespective of which Company supplies the customer. Few if any Outsourcers can match the specialism, expertise and experience of Firstlocate Utility sector call centre operations, all backed by client dedicated resource, transparent compliance, internal audit and comprehensive audit trails.

Technology, security, innovation.

Investment in new technology and people development has enabled our continued success in this sector. First Locate hold ISO9001 & ISO27001 Accreditation and have developed core back office systems specifically aligned to the needs of the Utility sector.


Gas & electric

We provide a range of billing & revenue management services to most of the major Gas & Electric suppliers in the UK across commercial & consumer tariffs.


Water

Our expertise in this sector enables effective revenue management & collections services across a number of major Water clients.


Service sector

Our 'Service Sector' solutions encompass a range of clients including fixed line telephony, mobile telephony, broadband supplies, local authority & the insurance industry.

Further information.

Contact us with your specific requirements - here