Expert Contact Centre resource for clients supplying Gas or Electricity to consumers

Ethics, compliance and consideration - treating your customers with respect.

We provide a range of customer care, billing & revenue management services to many of the major Gas & Electricity suppliers in the UK across commercial & consumer tariffs.

Firstlocate provide client branded and non branded customer care, payment & management solutions for a variety of large scale clients with particular specialism in high volume complex product environments . Sophisticated systems and integrated telephony across 4 contact centres based in the UK enables Firstlocate to offer efficient and measureable call centre & customer care services. Firstlocate undertake many complex tasks for our clients all of which require detailed product and service knowledge, a high degree of customer care & empathy plus expertise in our client's products and tariffs. With excellent capacity and the ability to provide operational solutions that can meet our clients short or long term needs, or indeed unexpected immediate needs. Whatever your customer contact requirements, we will be able to offer a solution that meets or exceeds all of your expectations.

Quite simply, we can take over any part of your customer service, collections or billing process and offer improved efficiencies and major cost reductions whilst exceeding your service requirements. At all times, your outsourcing requirements are serviced within the UK and undertaken in a highly secure environment.

We maintain inhouse developed billing & customer processing systems specifically designed to house and administer large volumes of customer accounts and products:

In each area, we are able to accept new customer business, process the transaction and reside the information within our inhouse developed systems. Ongoing customer management including statementing, collections, payments, billing, fulfilment, maintenance, renewals & marketing are all accommodated inhouse. Our services are offered across a variety of different sectors that involve managing large numbers of customer accounts on behalf of clients who maintain significant volumes of customer accounts. We are able to offer fixed seat, fixed task, cost plus or contingent billing tariffs to our corporate clients

First Locate have become one of the most successful companies offering dedicated client specific outsourced resource administering customer accounts for the Utility sector supplying gas, electricity or water to consumers or commercial customers. We have a portfolio of clients consisting of many of the larger Gas, Electricity and Water Utilities. We have also provided key step up assistance and support to several Utility start ups in the past 5 years

Company services

Expertise

  • We specialise in the Utility & service sector and have done so for over 10 years.
  • we provide our services to almost all of the UK's leading Utility companies and many large service providers across the Telecomms & Insurance Industries.
  • Our core back office systems have been developed in-house specifically for our chosen industries.
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Services Overview

Our people

Many of our staff have been with us for a considerable time. We pride ourselves on their continued skills development and career progression.
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All services fulfilled in-house

from our core back office systems to our printing, despatch and return mail services, these are all undertaken inhouse.
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Utility trace & collect services by FirstLocate.

First Locate have become one of the most successful companies offering 'trace & collect' revenue recovery services. We now have a portfolio of major Trace & Collect clients including some of the larger Gas, Electricity and Water Utilities.

Our solutions are highly effective yet still meet or exceed the strict standards of data protection and other legislative requirements.

Customer management experience - Utility sector problem resolution .

FirstLocate is able to recognise and resolve all of the issues customer's are likely to encounter with their Gas, Electric or Water account irrespective of which Company supplies the customer. Few if any Outsourcers can match the specialism, expertise and experience of Firstlocate Utility sector call centre operations, all backed by client dedicated resource, transparent compliance, internal audit and comprehensive audit trails.

Technology, security, innovation.

Investment in new technology and people development has enabled our continued success in this sector. First Locate hold ISO9001 & ISO27001 Accreditation and have developed core back office systems specifically aligned to the needs of the Utility sector.


Gas & electric

We provide a range of billing & revenue management services to most of the major Gas & Electric suppliers in the UK across commercial & consumer tariffs.


Water

Our expertise in this sector enables effective revenue management & collections services across a number of major Water clients.


Service sector

Our 'Service Sector' solutions encompass a range of clients including fixed line telephony, mobile telephony, broadband supplies, local authority & the insurance industry.

Further information.

Contact us with your specific requirements - here