Supporting business with comprehensive tracing, debt recovery and data services
1st LOCATE ®  provides a comprehensive range of services through a number of trading styles and subsidiaries. Operating from 2 sites in Yorkshire, our headcount is currently around 100 but is expected to rise throughout 2006. Our core business revolves around services that are outsourced to us (debt recovery, credit control, billing management or customer services) - primarily because we are able to improve efficiencies, productivity and performance, yet introduce major cost saving benefits in the process.  We also operate a number of Consumer orientated websites that enable individual customers to benefit from some of the services we can offer..
 

Express Address - £5 that's all it takes to put you back in contact with a customer! This product was launched to our corporate clients in 2002 and has a proven track record in providing reliable low cost forwarding address information. Express Address provides the latest forwarding address for trace subjects at the extremely low cost of £5 (no forwarding address, no fee!). Express Address should be the first point of action once contact with a customer has been lost and certainly prior to placing the case with an external trace agent. Instructions can be placed electronically or by post, phone or fax. We can accommodate any number of instructions and regularly process many thousands of cases for our clients within 24-48 hours. We only charge in the event of being able to provide a forwarding address. This service is most suitable for clients wishing to place at least 100 cases or more for immediate processing. click here to email us about Express Address We also offer our online tool Locate GB which enables you to search the electoral roll by name only

www.1stlocate.co.uk  -  people tracing and information services direct to consumer customers. Offering a range of information and subscription based search services - online with secure shopping environment	providing consumers with an online search tool covering 2 years of the edited electoral roll. Enables the searching of records by name only or name/area or *address only (*full enhanced version released June 2005)
VoiCentre - dedicated UK call centre solutions for businesses of all sizes 1 - 200 seats, short or long term, multi discipline, client branded - pricing that competes with Offshore but higher levels of customer satisfaction and productivity.	providing consumers with an online search tool to identify the actual selling price of houses sold throughout England, Wales or Scotland. We also operate a site dedicated to Scotland's house prices and title research www.HousePriceScotland.com
providing an innovative range of UK based contact centre services - from client 'branded' arrears/recovery teams to customer service support functions	LCS - our debt management division. Providing an effective debt recovery solution for a vast array of Local Authorities, Utilities and Finance companies
Actius agent - powerful software for the workflow automation and  debt collection & credit control operation	- design, supply and installation of IP telephony systems for Call Centres - call routing strategy design, auto attendant deployment, remote card processing, call recording and voicemail systems. Accredited Swyx reseller. Asterisk and other IP telephony systems

VACANCIES - join us at 1st Locate

1st Locate UK Limited, 3 Leodis Court, Leeds LS11 5JJ

Tel +44 (0) 113 297 7508

1stlocate contact centres - UK call centre solutions v Offshore Solutions?
Can we compete on price? - Yes - our pricing structure enables you to justify retaining operations within the UK. We have removed the primary reason for you to take your contact centres offshore.

Can you compete on capability, efficiency and productivity - Yes - but our view is that we exceed this by some margin.

What does the UK consumer prefer? Our research demonstrates that UK consumers prefer (by a considerable margin) to deal with UK based call centre staff.

Why continue to create customer disharmony by managing your consumer relationships offshore? We can compete with and better many of the primary reasons for taking your operations Offshore.

Add value to your customer relationships,  add value to your bottom line and support the UK labour market; let 1stlocate Voicentre provide you with the solutions, pricing benefits and expertise that has led to many organisations moving operations overseas.

Voicentre is a subsidiary of 1st Locate and already successfully manages contact centre operations within the UK on behalf of major Utilities, Local Government and Retailers.