Contact centre services - supporting your online presence

FIRST LOCATE ® providing contact centre services to support your website

Firstlocate provide client branded and non branded contact solutions and dedicated call centre staff services for Clients operating ecommerce and other websites. We operate high security contact centres, sophisticated systems and integrated telephony across 4 operational sites enables Firstlocate to offer efficient and measureable call centre services. Firstlocate undertake many complex tasks for our clients all of which require detailed product and service knowledge regarding all of our clients, their products and tariffs. With excellent capacity and the ability to provide operational solutions that can meet our clients short or long term needs, or indeed unexpected immediate needs, Whatever your customer contact requirements, we will be able to offer a solution that meets or exceeds all of your expectations.

We can provide specific contact centre resource in a high security environment:

Order handling -

Product support

Customer Services

Query resolution

Telephone payments

Address point

Inbound mail delivery point

Cheque processing and traditional banking/client accounting

Customer mailing production and dispatch

Inbound or outbound call handling/support

Specific dedicated staffing ringfenced from other client activities

Activity based pricing models or fixed staffing pricing

In each area, we are able to accept new customer business, process the transaction and either reside the information within our inhouse developed actius system or support direct interface/access to client's own systems. Ongoing customer management including statementing, billing, fulfilment, maintenance, renewals & marketing are all provided within FirstLocate. The scale of our operations and our processing abilities means we are able to support even the largest of retailers and their high volume multi transaction disciplines.
For further information on our services, please telephone 0344 5439002 or CONTACT US

Expertise

  • We support some of the largest organisations in the UK - from major service providers through to Central Government and have done so for over 10 years.
  • we provide our services to almost all of the UK's leading Utility companies and many large service providers across the Telecomms & Insurance Industries.
  • Our core back office systems have been developed in-house specifically for our chosen industries.
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Services Overview

Our people

Many of our staff have been with us for a considerable time. We pride ourselves on their continued skills development and career progression.
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All services fulfilled in-house

from our core back office systems to our printing, despatch and return mail services, these are all undertaken inhouse.
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Technology, security, innovation.

Investment in new technology and people development has enabled our continued success in this sector. First Locate hold ISO9001 & ISO27001 Accreditation and have developed core back office systems specifically aligned to the needs of our clients. We operate highly secure access controlled Call Centres with strict procedures in place to to protect the security and integrity of our client's data. We operate a payments environment in full compliance with PCI DSS standards

Further information.

Contact us with your specific requirements - here