UK based contact centre excellence

Much more than just another Call Centre - we can add significant additional capability to your current customer management operations. Offshore pricing but UK based - we compete on price with the Offshore Call Centre providers but maintain higher standards of performance and customer satisfaction. We create and maintain new UK based service positions - making a positive stand against the 80,000 UK service positions that have already been lost overseas. Track record of adding significant value within your customers relationship - using the right mix of technology and people skills

Disaster Recovery

All organisations should maintain a Disaster Recovery contingency plan. Telephony, systems and maintaining an ability to service your customers is essential in today's modern workplace. We offer tailored disaster recovery plans to meet your exact requirements - contact us for further information.

Our Disaster Recovery support can include emergency overflow arrangements whereby operations are routed through to our own Contact centres or total disaster recovery cover whereby operations are switched over to a dedicated contact centre designed and maintained to your requirements. We operate fully operational and supported sites that can be staffed in the event of a disaster recovery situation. These sites are fully equipped as operational contact centres, housing 6 and 8 seat call centre podiums, each equipped with high spec PC's on a Server 2003 network, sophisticated telephony together with advanced call routing, monitoring and call recording software. Additionally, we are able to house mirrored versions of your own operating systems, configured as they would be in your own offices. Immediate resources include around 100 seats of fully configured call centre operations with a further 200 seats available subject to lead times. Contact centres are based in West Yorkshire and North Yorkshire and we are also able to offer a disaster recovery plan that enables you to relocate your staff temporarily to one of our contact centres.

1st Locate UK Limited, 3 Leodis Court, Leeds LS11 5JJ

Tel +44 (0) 113 297 7508

1stlocate contact centres - UK call centre solutions v Offshore Solutions?
Can we compete on price? - Yes - our pricing structure enables you to justify retaining operations within the UK. We have removed the primary reason for you to take your contact centres offshore.

Can you compete on capability, efficiency and productivity - Yes - but our view is that we exceed this by some margin.

What does the UK consumer prefer? Our research demonstrates that UK consumers prefer (by a considerable margin) to deal with UK based call centre staff.

Why continue to create customer disharmony by managing your consumer relationships offshore? We can compete with and better many of the primary reasons for taking your operations Offshore.

Add value to your customer relationships,  add value to your bottom line and support the UK labour market; let 1stlocate Voicentre provide you with the solutions, pricing benefits and expertise that has led to many organisations moving operations overseas.

Voicentre is a subsidiary of 1st Locate and already successfully manages contact centre operations within the UK on behalf of major Utilities, Local Government and Retailers.