Customer contact -  inbound and outbound solutions

 
Firstlocate provide client branded and non branded contact solutions across a variety of areas of the Utility and Service sectors. Sophisticated systems and integrated telephony across 3 operational sites enables Firstlocate to offer efficient and measureable call centre services. Firstlocate undertake many complex tasks for our clients all of which require detailed product and service knowledge regarding all of our clients, their products and tariffs. With excellent capacity and the ability to provide operational solutions that can meet our clients short or long term needs, or indeed unexpected immediate needs, Whatever your customer contact requirements, we will be able to offer a solution that meets or exceeds all of your expectations.

We maintain inhouse developed billing & customer processing systems specifically designed to house and administer the following customer sectors and products:

Gas -

Electricity

Water

General Insurance products

Mobile telephony

In each area, we are able to accept new customer business, process the transaction and reside the information within our inhouse developed actius system. Ongoing customer management including statementing, billing, fulfilment, maintenance, renewals & marketing are all accomodated within actius specifically across the Utilty, Mobile telephony and Insurance sectors. Actius & our processing abilities are also suitable for other high volume multi transaction disciplines.