Live account & current billing &
Firstlocate provide innovative
customer account handling and/or invoicing and statementing solutions, generated
by our inhouse developed Actius customer platform specifically aligned to the requirements of the Utility and Telecoms sectors.
client systems is straightforward and enables the
outsourcing of any part of the customer care, account management or billing process to Firstlocate.
Whether you have a long term requirement or a short term
need to outsource the production, accounting and
collection of your customer account billing and statementing,
firstlocate are able to offer an effective and
Our ability to respond immediately to client needs means no long lead times and a proven ability to help you "out of a fix" or indeed provide a long term solution.
Losing any call in your contact centre ultimately means lower profits and increased customer disatisfaction. We can provide you with the assistance required to improve both of these areas.
Our experience in the Utility and Telecoms sectors has been built up over the past 15 years supplying many of the UK's leading providers with bespoke solutions within the customer account relationship.
We can interpret your customer tariff or consumption information, undertake an invoicing or statementing run and provide the necessary infrastructure required to support the customer contact & payment process.
We undertake complex tasks for our clients and our staff are highly experienced at servicing detailed tasks and processes. We can offer a variety of charging mechanisms - fixed seat, cost plus, fixed task or contingent billing.
For further information on our services, please telephone 0344 5439002 or
- We specialise in the
Utility & service sector
and have done so for over 10 years.
- we provide our services
to almost all of the UK's leading Utility
companies and many large service providers
across the Telecomms & Insurance Industries.
- Our core back office
systems have been developed in-house
specifically for our chosen industries.
Many of our staff have been
with us for a considerable time. We pride
ourselves on their continued skills development
and career progression
from our core back office
systems to our printing, despatch and return
mail services, these are all undertaken inhouse
First Locate have become one of the most successful companies offering 'trace & collect' revenue recovery services. We now have a portfolio of major Trace & Collect clients including some of the larger Gas, Electricity and Water Utilities.
Our solutions are highly effective yet still meet or exceed the strict standards of data protection and other legislative requirements.
FirstLocate is able to recognise and resolve all of the issues customer's are likely to encounter with their Gas, Electric or Water account irrespective of which Company supplies the customer. Few if any Outsourcers can match the specialism, expertise and experience of Firstlocate Utility sector call centre operations, all backed by client dedicated resource, transparent compliance, internal audit and comprehensive audit trails.
Investment in new technology and people development has enabled our continued success in this sector.
First Locate hold ISO9001 & ISO27001 Accreditation and have developed core back office systems specifically aligned to the needs of the Utility sector.
We provide a range of
billing & revenue management services to
most of the major Gas & Electric suppliers
in the UK across commercial & consumer
Our expertise in this
sector enables effective revenue management
& collections services across a number of
major Water clients.
Our 'Service Sector'
solutions encompass a range of clients
including fixed line telephony, mobile
telephony, broadband supplies, local
authority & the insurance industry.
Contact us with your specific requirements - here