Live account & current billing & statementing

FIRST LOCATE ® billing solutions

Firstlocate provide innovative customer account handling and/or invoicing and statementing solutions, generated by our inhouse developed Actius customer platform specifically aligned to the requirements of the Utility and Telecoms sectors.

Interfacing to client systems is straightforward and enables the outsourcing of any part of the customer care, account management or billing process to Firstlocate.

Whether you have a long term requirement or a short term need to outsource the production, accounting and collection of your customer account billing and statementing, firstlocate are able to offer an effective and sophisticated solution.

Our ability to respond immediately to client needs means no long lead times and a proven ability to help you "out of a fix" or indeed provide a long term solution.

Losing any call in your contact centre ultimately means lower profits and increased customer disatisfaction. We can provide you with the assistance required to improve both of these areas.

Our experience in the Utility and Telecoms sectors has been built up over the past 15 years supplying many of the UK's leading providers with bespoke solutions within the customer account relationship.


We can interpret your customer tariff or consumption information, undertake an invoicing or statementing run and provide the necessary infrastructure required to support the customer contact & payment process.

We undertake complex tasks for our clients and our staff are highly experienced at servicing detailed tasks and processes. We can offer a variety of charging mechanisms - fixed seat, cost plus, fixed task or contingent billing.



For further information on our services, please telephone 0344 5439002 or CONTACT US

Company services

Expertise

  • We specialise in the Utility & service sector and have done so for over 10 years.
  • we provide our services to almost all of the UK's leading Utility companies and many large service providers across the Telecomms & Insurance Industries.
  • Our core back office systems have been developed in-house specifically for our chosen industries.
Read more

Services Overview

Our people

Many of our staff have been with us for a considerable time. We pride ourselves on their continued skills development and career progression.
Read more

All services fulfilled in-house

from our core back office systems to our printing, despatch and return mail services, these are all undertaken inhouse.
Read more
Utility trace & collect services by FirstLocate.

First Locate have become one of the most successful companies offering 'trace & collect' revenue recovery services. We now have a portfolio of major Trace & Collect clients including some of the larger Gas, Electricity and Water Utilities.

Our solutions are highly effective yet still meet or exceed the strict standards of data protection and other legislative requirements.

Customer management experience - Utility sector problem resolution .

FirstLocate is able to recognise and resolve all of the issues customer's are likely to encounter with their Gas, Electric or Water account irrespective of which Company supplies the customer. Few if any Outsourcers can match the specialism, expertise and experience of Firstlocate Utility sector call centre operations, all backed by client dedicated resource, transparent compliance, internal audit and comprehensive audit trails.

Technology, security, innovation.

Investment in new technology and people development has enabled our continued success in this sector. First Locate hold ISO9001 & ISO27001 Accreditation and have developed core back office systems specifically aligned to the needs of the Utility sector.


Gas & electric

We provide a range of billing & revenue management services to most of the major Gas & Electric suppliers in the UK across commercial & consumer tariffs.


Water

Our expertise in this sector enables effective revenue management & collections services across a number of major Water clients.


Service sector

Our 'Service Sector' solutions encompass a range of clients including fixed line telephony, mobile telephony, broadband supplies, local authority & the insurance industry.

Further information.

Contact us with your specific requirements - here