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 1st
Locate
® are one of the
largest trace collect agencies in the U.K.
Organisations throughout the UK outsource a variety of
services to us (debt recovery, credit control, billing
management or customer services) - primarily because we
are able to improve efficiencies, productivity and
performance, yet introduce major cost saving benefits in
the process.
Our services are provided with all the professionalism,
security and integrity that clients enjoy when they
select a Full Member of the CSA - Credit Services
Association.
FULL TRACE INVESTIGATIONS
Our services are suitable for corporate clients seeking
to regain contact with current or former customers. In many instances,
instructions are received as a result of individuals absconding prior to
the repayment of debts or borrowings. In these circumstances, we are able
to put you back in touch with the debtor, quickly, efficiently and
discretely, whilst maintaining a fully compliant approach to trace
investigations.
Our state of the art call centre telephony equipment,
sophisticated computer systems and highly trained staff are able to
accommodate bulk trace instructions. We enter into service level
agreements with our clients ensuring strict turnaround times and quality
reporting.
Our full trace service includes the current address for
the subject with two independent verifications of their residency, a
report detailing all such information and our methods of obtaining and a
guarantee that the information is accurate for an agreed period. We can
tailor this service to specific client requirements with fees ranging from
£
15.00 -
£
35.00 for volume account customers. If you do not have account facilities
then you can order this product securely on line now.
Prospective Clients with larger volumes of bad debts
requiring recovery should
CLICK HERE
and we will forward you more
details and our bulk pricing tariff.
All of our
people search and tracing activities are undertaken in full compliance with
the relevant legislation and we are full members of the Credit Services
Association. Additionally, we hold a comprehensive Data Protection
Registration and are Licensed under the Consumer Credit Act 1974
1st Locate UK Limited, 3 Leodis Court, Leeds LS11 5JJ
Tel +44 (0) 113 297 7508
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1stlocate contact centres - UK call centre solutions v
Offshore Solutions?
 Can
we compete on price? - Yes - our pricing structure
enables you to justify retaining operations within the
UK. We have removed the primary reason for you to take
your contact centres offshore.
Can you compete on capability, efficiency and
productivity - Yes - but our view is that we exceed this
by some margin.
What does the UK consumer prefer? Our research
demonstrates that UK consumers prefer (by a considerable
margin) to deal with UK based call centre staff.
Why continue to create customer disharmony by managing
your consumer relationships offshore? We can compete
with and better many of the primary reasons for taking
your operations Offshore.
Add value to your customer relationships, add
value to your bottom line and support the UK labour
market; let 1stlocate Voicentre provide you with the
solutions, pricing benefits and expertise that has led
to many organisations moving operations overseas.
Voicentre is a subsidiary of 1st Locate and already
successfully manages contact centre operations within
the UK on behalf of major Utilities, Local Government
and Retailers.
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