First Locate ® provide specialist billing, revenue and customer management services to organisations throughout the UK and Europe. Operating from 3 Call Centres and in-house data centres, First Locate offer competitive solutions to all aspects of customer billing and management. Comprehensive back office systems, developed in-house enable us to offer major improvement to efficiencies, productivity and performance, yet realise major cost saving benefits in the process.

Billing, management and revenue collection of large volume individual customer accounts across the Telecoms, Utility, Retail and finance industries.

Revenue collection for existing performing customers, non performing arrears and defaulted former customers.

In-house developed back offices systems with an ability to generate one off or managed monthly accounting that provide organisations with an effective platform to house multiple numbers of customer accounts A proven ability to manage existing or new portfolio of customers whether this is general customer service or specific areas encompassing revenue collections and management. All of our services are provided with all the professionalism, security and integrity that clients enjoy when they select a Full Member of the CSA - Credit Services Association and Microsoft Gold accredited organisation.

All of our are undertaken in full compliance with the relevant legislation and we are full members of the Credit Services Association and their Code of Conduct. Additionally, we hold a comprehensive Data Protection Registration and are Licensed under the Consumer Credit Act 1974
1st Locate UK Limited, 3 Leodis Court, Leeds LS11 5JJ Tel +44 (0) 113 297 7508

1stlocate contact centres - UK call centre solutions v Offshore Solutions?
Can we compete on price? - Yes - our pricing structure enables you to justify retaining operations within the UK. We have removed the primary reason for you to take your contact centres offshore.

Can you compete on capability, efficiency and productivity - Yes - but our view is that we exceed this by some margin.

What does the UK consumer prefer? Our research demonstrates that UK consumers prefer (by a considerable margin) to deal with UK based call centre staff.

Why continue to create customer disharmony by managing your consumer relationships offshore? We can compete with and better many of the primary reasons for taking your operations Offshore.

Add value to your customer relationships,  add value to your bottom line and support the UK labour market; let 1stlocate Voicentre provide you with the solutions, pricing benefits and expertise that has led to many organisations moving operations overseas.

Voicentre is a subsidiary of 1st Locate and already successfully manages contact centre operations within the UK on behalf of major Utilities, Local Government and Retailers.