Customer management solutions
Firstlocate provide client branded and non branded customer care, payment & management solutions for a variety of large scale clients with particular specialism in high volume complex product environments . Sophisticated systems and integrated telephony across 4 contact centres based in the UK enables Firstlocate to offer efficient and measureable call centre & customer care services. Firstlocate undertake many complex tasks for our clients all of which require detailed product and service knowledge, a high degree of customer care & empathy plus expertise in our client's products and tariffs. With excellent capacity and the ability to provide operational solutions that can meet our clients short or long term needs, or indeed unexpected immediate needs. Whatever your customer contact requirements, we will be able to offer a solution that meets or exceeds all of your expectations.
Quite simply, we can take over any part of your customer service, collections or billing process and offer improved efficiencies and major cost reductions whilst exceeding your service requirements. At all times, your outsourcing requirements are serviced within the UK and undertaken in a highly secure environment.
We maintain inhouse developed billing & customer processing systems specifically designed to house and administer large volumes of customer accounts and products:
In each area, we are able to accept new customer business, process the transaction and reside the information within our inhouse developed systems. Ongoing customer management including statementing, collections, payments, billing, fulfilment, maintenance, renewals & marketing are all accommodated inhouse. Our services are offered across a variety of different sectors that involve managing large numbers of customer accounts on behalf of clients who maintain significant volumes of customer accounts. We are able to offer fixed seat, fixed task, cost plus or contingent billing tariffs to our corporate clients
- Revenue Management
- collection & generation of current live billings, arrears & defaulted accounts.
- billing correction, re-billing, tariff amendment, meter reading, consumption calculation, change of tenancy, occupier identification.
- Billing & collections software back office systems.
Consumer services site - tracing solutions for consumers
Tracegenie - self service people search data solutions
LocateGB - search the edited Electoral roll - 10 years of data
LCS - customer account management & payment portal
18/05/2015Credit Today Awards 2015 - 1st Locate (UK) WINNER "Best Use of Technology - Collections"
1st Locate inhouse developed systems win best technology award 2015
11/03/2015Apprenticeship Awards 2015
First Locate nominated for the Leeds Apprenticeship Awards 2015
09/09/2014ISO9001 & ISO27001 Accreditation
First Locate’s Quality and Information Security Management Systems have successfully been certified by British Standards Institute for the provision of debt collection and trace services.
20/05/2014Record results spark major recruitment drive
First Locate launches the first phase of an aggressive recruitment drive following a record breaking year and significant new business wins..
01/02/2014EDF Energy Tender Success
First Locate are proud to have been selected by EDF Energy to continue outsourced trace & collect services.
First Locate deliver food parcels for homeless shelters over Christmas 2013.
13 First Locate partner up with Leeds City College/CSA/National Skills Academy to pilot an apprenticeship programme for young people. A view for the first wave of recruits is expected Q1 2014.
01/09/2013New Site Opens
Further expansion has resulted in a new 6,000 sq ft site being opened in Woking, Surrey to allow for an additional 100 seats..More news
- Live/current billing & statementing
- Occupier accounts
- Utility & service sector current & live accounts payment processing
- Arrears & defaulted customer solutions
- Billing correction, consumption correction & error resolution
- Change of tenancy & goneaway customers
- Customer contact - inbound & outbound solutions
- Return mail processing
- Tracegenie for Corporate users
- Tracing missing debtors and tenants
- Overflow call centre services
- Data cleansing & enhancement services
- Disaster recovery call centre services
- Trace & collect services
- Debtor Tracing services
- LCS account management portal